Customer Notice: Service Disruption Due to Storm Damage

Dear Valued Customers,

We hope this message finds you safe and well. We are reaching out to inform you about an unexpected service disruption affecting Nana's Weighted Blankets due to the severe storms that impacted the Hunter Valley on Wednesday, 15th January 2025.

As a result of the storm’s extensive damage, we have been without power since Wednesday. This has temporarily halted our production and operations. The extreme weather caused significant damage to infrastructure across the region, and like many businesses and households, we are currently waiting for Ausgrid to repair the storm damage and restore power to our premises.

We deeply regret any inconvenience this may cause to our valued customers. Please know that we are doing everything in our power to manage this situation and minimize the impact on your orders and inquiries. Our team remains committed to providing the high-quality products and customer service you expect from us, and we are eager to resume operations as soon as possible.

Here are some key updates regarding our current status:

1. Order Processing:

   • Orders that were placed before the storms are secure but may experience delays in production and shipping. Once power is restored, we will prioritize processing and fulfilling all pending orders.

2. Customer Support:

   • While we have limited access to our systems, our team is still available to address your questions and concerns. You can reach us via email at support@nanasweightedblankets.com.au. Please allow additional time for responses, as we are operating under constrained conditions.

3. Expected Recovery Time:

   • At this stage, Ausgrid has not provided an exact timeline for repairs. We are closely monitoring updates and will keep you informed of any developments as we receive them. We hope to return to normal operations shortly.

We understand that this disruption may be frustrating, and we sincerely apologize for any delays or inconvenience this may cause. Our team takes immense pride in handcrafting each blanket and weighted toy with care, and we appreciate your patience and understanding during this challenging time.

We will continue to post updates on our website and social media channels to keep you informed about our progress. Please check these platforms regularly for the latest information:

• Website: www.nanasweightedblankets.com.au

• Instagram: @nanaswb

• Facebook: Nana’s Weighted Blankets

Thank you for your continued support and loyalty to Nana's Weighted Blankets. Your understanding means the world to us as we navigate this unexpected challenge. Rest assured, we are doing everything we can to get back to doing what we love: helping you and your loved ones sleep better, naturally.

Warm regards,

The Team at Nana’s Weighted Blankets